Refund policy

Return Policy

• The Buyer has the right to return a product or withdraw from a service within 14 calendar days, without giving any reason and without incurring any costs other than return delivery costs.
• Withdrawal must be announced in advance by email to info@monnui.com. The Seller reserves the right not to accept return packages without prior written notification.
• The return address is:
  Bulevardul Corneliu Coposu Nr. 2, Corp B, Etaj 1, Birou 15, Sector 3, Bucureşti, Romania

Exceptions

• Goods made to the Buyer’s specifications, clearly personalized products, and earrings (for hygiene reasons) are not eligible for return.

Refunds

• The Seller will refund the amount paid within 14 days from the date of notification of withdrawal.
• Refunds are made to the original payment method (e.g., bank card refund to the same account).
• The Seller may delay the refund until the goods are received or until proof of shipment is provided.

Decrease in Value

• The Buyer may inspect goods as in a physical store (e.g., try on once). Wearing them repeatedly or causing damage will reduce their value.
• Goods returned with diminished value (scratches, stains, cracks, missing parts, etc.) will be refunded only after deduction of repair or reconditioning costs.
• Accessories included in the shipment (jewelry box, certificate, gift bag, etc.) must also be returned.